Enhancing clinical communication in dermatologists: a personalized educational intervention.

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Enhancing clinical communication in dermatologists: a personalized educational intervention.

J Dermatolog Treat. 2017 Mar 21;:1-17

Authors: Tsimtsiou Z, Stavropoulou C, Papastefanou N, Lionis C

Abstract
OBJECTIVES: Effective communication is a vital component of patient-centered consultations with favourable treatment outcomes. This study aimed in testing the effectiveness of a personalized, communication training program for dermatologists in their practices.
METHODS: Fifteen dermatologists were offered the educational intervention NO.TE.S. (Non Technical Skills). Depending on the dermatologists' needs, seven to nine sessions with a 60-minute duration were performed, focusing on: patient-centered care, principles of Neurolinguistic Programming, a guide to the medical interview, principles of motivational interviewing and self-care. After the program's completion, participants completed anonymously an 18-item evaluation questionnaire.
RESULTS: All 14 participants would suggest NO.TE.S to a colleague. According to the main themes identified, their participation led to a) re-consideration of the physician-patient relationship, b) more conscious application of the patient-centered model, c) improvement in communication skills, d) awareness of medical interview guides, e) increase in self-confidence, and f) techniques of self-care. Eleven physicians (78.6%) declared improvement in patients' satisfaction, fourteen (100%) in their own satisfaction, seven (50%) in adherence to therapeutic plan and seven (50%) in treatment outcomes.
CONCLUSION: The one-to-one coaching is a convenient and well-received personalized means of enhancing clinical communication in dermatologists, leading to more patient-centered medical encounters with better treatment outcomes.

PMID: 28322070 [PubMed - as supplied by publisher]

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